HaulSave

Privacy Policy

Last updated: October 28, 2026

This Privacy Policy explains how HaulSave ("we," "us," or "our") collects, uses, and protects your information when you use our website and services (the "Service"). By using HaulSave, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

  • Account information: name and email address. Account authentication, including passwords, is handled by Clerk.
  • Driver and business data: truck details, cost profile, profit goals, loads, expenses, mileage logs, check-ins, and broker contacts you input.
  • Documents and tax information: documents you or your carriers upload or sign through the Service (such as agreements, bills of lading, proofs of delivery, receipts, certificates of insurance, driver's licenses, and tax forms), signatures you save, and tax identification numbers (SSN or EIN) entered on a W-9 or carrier profile. We use tax IDs only to prepare the documents they are entered for, and we limit who can view them.
  • Payment information: billing details are collected and stored by our payment processor, Stripe. We do not receive or store your full card number.
  • Usage data: log data, device type, browser, IP address, and pages visited, collected automatically when you use the Service.
  • Communications: messages you send us, including through the in-app support assistant and our contact forms.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Service;
  • Process payments and manage your subscription;
  • Send you transactional and service-related emails;
  • Send you product updates and tips about HaulSave, which you can opt out of using the unsubscribe link in those emails;
  • Provide customer support;
  • Detect, prevent, and respond to fraud or abuse;
  • Comply with legal obligations.

We do not sell your personal information.

3. How We Share Information

We share information with service providers that help us operate the Service:

  • Payment processing — Stripe
  • Sign-in and authentication — Clerk
  • Hosting, database, and file storage — cloud providers that run the Service and store your data and uploaded documents
  • Analytics — providers that help us understand how the Service is used; when you are signed in, this usage data may be linked to your account
  • Email — providers that deliver account emails and product updates
  • Support assistant — an AI provider that generates replies to the messages you type into the in-app support chat
  • Maps and routing — providers that display maps and calculate miles for the locations you enter
  • Security and operations — tools that help us prevent abuse and keep track of account activity such as signups and billing events

We share only what these providers need to perform their services, and they handle it under their own terms and privacy policies.

We also share information with other users when you choose to, such as a dispatcher or hired driver you invite or a dispatch company you sign with, based on the settings you pick. People who operate HaulSave may access account information when needed to provide support, fix problems, or prevent abuse. We may also disclose information when required by law or to protect our rights and our users.

4. Cookies and Tracking

We and our service providers use cookies and similar technologies (such as browser local storage) to keep you signed in, remember your preferences, and understand how the Service is used. You can manage cookies through your browser settings, but disabling them may impair functionality.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS), access controls, and secure cloud infrastructure. No system is 100% secure; we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. After account deletion, we may retain certain information for legitimate business reasons (e.g., tax records, fraud prevention).

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your account and personal information;
  • Export your data in a portable format;
  • Opt out of marketing communications.

Depending on your account type, you can export your data and delete your account from Settings. To make any other request, contact us at team@alisoftwares.com. We will respond to requests as required by applicable law.

8. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. As noted above, we do not sell your personal information.

9. International Users

HaulSave is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

10. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If we learn we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page, and for material changes we may also notify you by email or in-app notice. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

12. Contact Us

Questions about this Privacy Policy or your data? Contact us at team@alisoftwares.com.